Return, Exchange, Refund

return for Exchange

The CLIENT has an "extended" period of thirty (30) days to initiate A return procedure for Exchange:
- If the size is not suitable,
- If the customer decides to change one or more products of his order

for this, the CLIENT can use the form available from the "My Account" section, then "My Order History". The customer will have to click on the order concerned, then select the products to return, tick the box "return for Exchange" and finally indicate the reason for return (optional).

The customer can also contact Customer Service:

- by telephone, + 33.972.49.68.49
- by email: sav@homeose.fr
- by post: Nichetoo. NET - HOMEOSE, 36 Street Augustin Fresnel, 37170 Chambray les Tours

We will then trigger a return procedure for an exchange.

The customer shall, without undue delay and, in any event, not later than fourteen (14) days after initiation of the return procedure for Exchange, return the product to:
Nichetoo. NET - HOMEOSE
36 Rue Augustin Fresnel
Chambray-Les-Tours (37170).

Once the product received by the seller, a coupon of the value of the returned products will be credited to the customer's account.

The customer will then be able to re-order, and deduct this coupon. He will only have to pay the possible difference between this new order and the amount of the coupon.

For returns for an exchange from abroad, a maximum lump sum of 8 euros will be offered to the customer in the form of a coupon to be submitted on a next order.

Right of withdrawal and return for reimbursement

Principle of retraction

the customer has as a principle the right to return or return the product to the seller or to a Person designated by the latter, without undue delay, and no later than fourteen (14) days after the communication of his decision to retract, unless the seller proposes to recover the goods himself.

Withdrawal period

The withdrawal period expires fourteen (14) calendar days after the day on which the customer, or a third party other than the carrier and designated by the customer, takes physical possession of the product.
If the customer's order is for several products and these products are delivered separately, the withdrawal period expires fourteen (14) days after the day the customer, or a third party other than the carrier and designated by the customer, takes physical Possession of the last product.

Notice of the right of withdrawal

in order to exercise its right of withdrawal, the customer must notify by mail his decision to retract this contract by means of a declaration without ambiguity to:
Nichetoo. NET - HOMEOSE
36 rue Augustin Fresnel
Chambray les Tours (37170)

or by mail to sav@homeose.fr.

It can use as template the form below:

Withdrawal form

to the attention of Homeose,
36 Rue Augustin Fresnel
37170 Chambray les Tours
Tel: 0805 69 21 21: (Free call from a fixed station)

E-mail: sav@homeose.fr

I hereby notify you of my withdrawal of the contract for the sale of the product
below:
Product Reference:
Invoice no:
purchase Order No.:
- ordered on [_____ _____]/received on [__________]
- means of reforming, and Payment used:
- customer name and if applicable order beneficiary:
- customer Address:
- delivery address:
- Signature of CLIENT (except in case of transmission by e-mail)
- Date:

for the withdrawal period to be The customer must transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period and in all cases before the closing of his return .
Without a retraction form and without clear clarification of the customer's willingness to obtain a refund during the return procedure, a voucher for the value of the returned product (s) will be automatically created.

The CLIENT can also use the form available from the "My Account" section, then "My Order History". The customer will have to click on the order concerned, then select the products to return, check the box "return for refund" and finally indicate the reason for return (optional)

Effects of retraction

in the event of retraction on the part of the customer, the seller undertakes to reimburse all the sums paid, including the delivery costs, without undue delay and, in any event, at the latest Fourteen (14) days from the day the seller is informed of the customer's willingness to retract.
The seller will reimburse using the same means of payment as the customer has used for the original transaction, unless the customer expressly agrees to a different means, in any event, such reimbursement will not cause Cost to the customer.
The seller may defer reimbursement until receipt of the property or until the customer has provided proof of shipment of the property, whichever date is the first of those facts.

Return Terms

The customer shall, without undue delay and, in any event, not later than fourteen (14) days after communication of his decision to withdraw from this contract, return the property to:
Nichetoo. NET - HOMEOSE
36 rue Augustin Fresnel
Chambray-Les-Tours (37170).

This period is deemed to be respected if the customer returns the property before the expiration of the fourteen-day period.
In the event that the conditions for exercising the right of withdrawal described above have not been complied with, while the products have been returned to the seller, the customer will be able to receive at his own expense the product (S) which he would have sent back in The state in which they were returned to the seller.

If a gift has been attached to the package by the seller, it must be returned by the customer, at the same time as the product (S); Only in the case of a total refund request . If not, the seller will be able to deduct the sale price of this gift from the amount of the refund.

The customer will be responsible for the direct costs of returning the property, in postage followed , so as to obtain proof of its dismissal.

Condition of the Returned property

The products must be returned according to the seller's instructions and include all the supplied accessories.

The liability of the CLIENT is only committed in respect of the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this product. In other words, the customer has the possibility to test the product, but its responsibility may be incurred if it performs manipulations other than those necessary.
The products must be returned to the seller in a perfect condition , in their packaging and packing of origin , with all the labels Size and/or reference .

Items returned incomplete, damaged, damaged, used or soiled will not be resumed. The customer may again receive, at his own expense, the non-compliant product (S) in the state in which they were returned to the seller.
Accessories that are an integral part of the finished product must also be returned.

Limitation of the right of withdrawal: As a hygiene measure, strings (underwear, body) can only be taken back or exchanged if they have not been unsealed.

Packaging

The products are packaged in accordance with the applicable transport standards in order to guarantee maximum protection for the products during delivery.
Customers must meet the same standards when returning a product
.
In this respect the customer is invited to return the products not suitable for them in their original packaging, specific to their remarketing.